Last updated: 15/08/2024

Thank you for shopping at Palestine Merch Shop (“we,” “us,” or “our”). We want you to be satisfied with your purchase, but if you’re not entirely happy with your order, we’re here to help. Please review our Return & Refund Policy below:

Our refund and returns policy lasts 14 days. If 14 days have passed since you received your Products, we can’t offer you a full refund.

  • Coverage: United Kingdom.
  • Term & Condition Policy URL: Terms and Conditions
  • Accepts Returns: Yes.
  • Return Window: 14 days from the delivery date.
  • Return Method: By mail.
  • Return Shipping: Customer’s responsibility
  • Item Condition: Accepts returns for new or items with a broken seal.
  • Restocking Fee: No fee.

Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at our Email [info@palestinemerch.co.uk} or via the Contact form.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United Kingdom, shipping your goods may take longer than expected.

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that
we may evaluate the issue and make it right.

Return Process

At Palestine Merch, we want to make your return experience as smooth as possible. Here’s a step-by-step guide on how to return an item:

Step 1: Request a Return

  • Contact Us: To initiate your return, please reach out to our customer service team at [info@palestinemerch.co.uk] or contact us via Contact form.
  • Provide Details: Be ready to provide your order number and the reason for the return.

Step 2: Prepare the Item for Return

  • Packaging: Carefully pack the item in its original packaging. Ensure that it is secure to prevent damage during shipping.
  • Include Documentation: Include a copy of your receipt and the RA number in the package.

Step 3: Ship the Item

  • Return Address: Our team will provide you with the return address, and you have to mail your item to that address.
  • Shipping Costs: You are responsible for the return shipping costs unless the return. We recommend using a trackable shipping service or purchasing shipping insurance.

Step 4: Refund Processing

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • Refund Timeline: Refunds will be processed within 7-10 business days after inspection and will be issued to the original payment method.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please Email us at [info@palestinemerch.co.uk] or contact us via the Contact form.

Shipping Costs

Shipping costs are non-refundable, and you will be responsible for paying the return shipping costs.

Exchanges

Direct exchanges are not offered. Return the original item for a refund and place a new order for the desired product.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will process the cancellation and issue a refund. If the order has already been shipped, you will need to follow the return process outlined above.

Changes to This Refund and Returns Policy

We may update this Refund and Returns Policy occasionally, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Refund and Returns Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

By making a purchase on Palestinemerch.co.uk, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.